What does the completeness percentage on a product mean?
The percentage shows per language how many of the important fields are filled (title, description, images, attributes, SEO). You decide which fields count via Settings, Completeness Sets. It is a tool to see which products still need attention.
Who can publish products?
Only administrators can set products to Published. Other roles can create and edit products, but publishing is deliberately a separate step, because only published products go to Shopify.
What does AI enrichment cost?
Free includes €2.50 of AI usage, Starter €50, Growth €100 and Scale €250. Beyond this allowance, AI is billed at cost against a monthly cap you set. For bulk enrichment, check the estimate beforehand. Custom follows the terms agreed with sales.
Does NEXERA change my Shopify store automatically?
No. NEXERA prepares, you decide. Nothing goes to Shopify until a product is published, and deleting always asks for explicit confirmation. Shopify remains the system of record for orders and checkout.
Can I undo an AI change?
Yes. A snapshot is taken before every enrichment. Via the review queue or the product history you restore the previous situation, per field or completely.
Is my data safe?
Your data lives in its own, strictly separated workspace and remains yours. Team members only see what their role allows.
How do I reach support?
Via the help button in the bottom right of the app or by email via [email protected]. We respond on business days between 9:00 and 17:00.